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General
What is Goldn?
Goldn is an online cosmetic creation platform that makes it possible for anyone and everyone to ideate, plan and create beauty products, no matter their level of experience or company size.
Who is Goldn for?
Today, Goldn is for beauty brands and cosmetic creators in the US. As we continue to roll-out features, Goldn will expand to other regions and extend its offerings to cosmetic suppliers of all kinds. We are building a complete digital ecosystem for end-to-end cosmetic product development globally.
What is a “digital ecosystem?”
Digital ecosystems are significantly different from pure single supplier focused webshops or marketplaces. Both of those purely focus on efficiency. They address cost and speed in a transaction or grant access to suppliers and customers.
On the other hand digital ecosystems have a focus on effectiveness and delivering solutions.
They cater to many participants, and they tackle customer needs holistically. They deliver access to know-how, and they increase the speed of innovation. They often include marketplace functionality for a well rounded offering.
Goldn is creating such a digital ecosystem where multiple people can find each other, communicate and do business. Goldn aims to put together different pieces of the cosmetic product development value chain for brands and suppliers so its users can work to create beauty products in one space, hence increasing the speed of innovation.
On the other hand digital ecosystems have a focus on effectiveness and delivering solutions.
They cater to many participants, and they tackle customer needs holistically. They deliver access to know-how, and they increase the speed of innovation. They often include marketplace functionality for a well rounded offering.
Goldn is creating such a digital ecosystem where multiple people can find each other, communicate and do business. Goldn aims to put together different pieces of the cosmetic product development value chain for brands and suppliers so its users can work to create beauty products in one space, hence increasing the speed of innovation.
Account Settings
Manage personal information:
Personal information can be set or updated in the Account Settings section.
Here you can:
- Upload an image
- Add your full name
- Add a display name
- Add a job title
What Is a Team?
A Team is a group of people from one company who collaborate, share, and work on cosmetic products together. All Team Members can view all parts of the product, such as the ideation board, cards, briefs, tasks, and activities.
Create a Team:
Create a new Team to begin collaborating on a new product. The first person to sign up to the Goldn Platform is the Owner. That person can invite Team Members and start working on cosmetic products. The Owner has a high level of control, from managing account settings and subscriptions to creating and deleting ideation cards.
Team Roles and Permissions:
- Owner: The person who creates the account automatically becomes the Owner. The Owner has full rights and is responsible for the Team. As the owner you can manage subscriptions and Team settings, invite Members, and delete the Team. Each Team can have multiple Owners.
- Administrator: An Administrator has the same rights as an Owner, except that an Administrator cannot delete a Team. An Owner can upgrade Administrator accounts to Owner status. Each Team can have multiple Administrators.
- Member: Team Members cannot invite or deactivate users, edit Team settings, or change roles. Members do not have access to billing information. Members can create products. Member accounts can be upgraded to Administrator or Owner status. Each Team can have multiple Members.
Delete a Team:
To delete a Team, please contact help@goldn.com.
Invite Members:
The Owner and Administrator can invite Members to the Team by following these steps:
- Go to the User Directory and click on the green plus button (+)
- An Invite Members screen will appear
- Add the email addresses in the fields and click Confirm
- An “Invite Sent” box will appear; you can also view pending invites by clicking the white box
- You will receive an “Invites Sent” email that shows all the people you have invited
- Once the invitation is accepted, you will receive an “Invite Accepted” notification and email
Deactivate Account:
To deactivate your account, please contact help@goldn.com.
Change Permissions:
The Team Owner can change permissions. Click on the user and change the role in the relevant field.
Notification Types on Goldn:
You receive Platform and email notifications. Platform notifications are important updates related to your Team and product activities.
How Can I Unsubscribe from Email Notifications?
You can change your notification setting in your account settings. Choose your desired notifications by clicking the relevant box. There are three different options:
- Important events and @mentions: You will receive notifications about important updates related to your Team and product activities. You will also receive notifications when you are mentioned in a task or specific activity.
- Only @mentions: You will receive notifications when you are mentioned in a task or specific activity.
- None: You will not receive any notifications.
Product Builder
What is the Product Builder?
The Product Builder is a tool you can use to define your cosmetic product idea and plan its development from start to finish. You can create a product, add collaborators, build and share a Product Brief, work on an Ideation Board, and receive guidance through the process with Guided Steps.
How Do I Create a Product?
Go to the Homepage and click on the plus button (+) on the left, enter your product name and product details, and fill out the questionnaire. Some questions you can skip and come back to at a later stage.
How Can I Access the Product Builder?
Go to the Homepage and select the product you are working on.
Can I Delete a Product?
Yes. Please contact help@goldn.com.
How Many Products Can I Create?
There is no limit to the number of products you can create.
Product Brief
What is a Product Brief?
The Product Brief is a key document for product creation. It defines your idea and product requirements and lays out important steps for development. Once complete, you can send your Product Brief link to Vendors (i.e., manufacturers, formulators, packaging suppliers) and save time getting quotes. The product brief acts as a single source of information for all departments involved in a product.
What Are the Main Parts of the Product Brief?
The three main parts of the Product Brief are:
- Formulation Brief: You define your formula and ingredient requirements. The formulations brief helps you work with confidence through all the stages of formula development.
- Packaging Brief: You define your primary, secondary, and additional packaging requirements. The packaging brief organizes all details related to your product’s outer shell.
- Testing and Certifications Brief: Make sure that your product is safe for consumers and ready for sale by organizing the right tests and certifications. The packaging brief brings these requirements into one place.
How Do I Share a Product Brief?
Once you have completed the questionnaire, completed important milestones, and entered all the required details about your product, the product brief is unlocked. You can then share it by clicking on the Share Brief button.
The shared Product Brief can be accessed for up to 14 days.
The shared Product Brief can be accessed for up to 14 days.
Once a Product Brief Is Shared, How Long Will the Recipient Have Access to View the Brief?
The Product Brief will be active for 14 days.
How Secure Is It to Share a Product Brief?
The Product Brief is a confidential document and contains a watermark. The email that accompanies the Product Brief states that it is a confidential document and should not be shared with unauthorized parties. Once you have shared your Product Brief, the recipients will require a code to access the Product Brief. This code is generated by Goldn.
Ideation Board
What Is an Ideation Board?
The Ideation Board is where creators can collaborate, brainstorm, and get inspired. Team members can share and pin ideas to the board.
Ideas can be saved in three formats: Text, Image or Link. You can also filter your ideas by format.
Ideas can be saved in three formats: Text, Image or Link. You can also filter your ideas by format.
What Is an Ideation Card?
An ideation Card is an idea that you can pin to the Ideation Board. You can select the type of card (image, text, or link), add a title, and select a category.
How Do I Create an Ideation Card?
Click the green plus box (+) on the Ideation Board, select the type of card (image, text, or link), add a title, select a category, and click Add. You can also add notes to image and text cards. You can edit an Ideation Card at any time.
How Do I Delete an Ideation Card?
To delete an Ideation Card, drag and drop the card onto the red delete bar at the bottom of the Ideation Board. Ideation Cards can be deleted by any Team Member.
Guided Steps
What Are Guided Steps and their Components?
These are tasks that help you as a Cosmetic Creator develop your cosmetic product from start to finish. We created the guided steps especially for the Cosmetic Creator. They provide support and guidance throughout the cosmetic creation process so that you will not miss any important items.
- Guided Steps can be assigned to Team Members.
- Each stage of product development will have its own tasks and instructions to help you through the process. For example, Packaging will have tasks relevant to packaging.
Why Are Some Tasks Recommended?
The aim of the recommended tasks is to make sure you do not miss any important items related to your product's development. They provide you instructions that must be followed before your project can be completed. They also encourage collaboration: you can assign tasks to Team Members, thereby giving all Members a clear understanding of the product and its requirements.
How Do I Assign or Re-Assign Guided Steps?
Click on the Task icon in the side panel and select a task. You can assign and re-assign tasks by clicking on the user icon and selecting the user to complete the task. You can also set a due date by clicking the date box. Creators and Team Members can add and edit notes on the task page.
What Are Guided Task Statuses?
This is the stage of progress that is assigned to the task. You can select the status of a task by clicking the box next to the task.
The four options are:
The four options are:
- Ready To Begin: The task is ready to be assigned and started. Each of these tasks is marked with a gray box to the left of the task.
- In Progress: These are tasks that have been assigned to members and are in progress. Each of these tasks is marked with a yellow box to the left of the task.
- Completed: These tasks are completed. Each of these tasks is marked with a green box to the left of the task.
- Skipped: Some product-development tasks are optional and can be skipped. You can always come back to these tasks and assign and complete them.
Security
What is used for Goldn login security?
Magic Link authentication is supported for Goldn account login. Magic Link is an enterprise-grade security passwordless login technology providing access to your account only through the email address used at Goldn account creation.
Where is the Product Brief information stored?
Product Brief information data collected on the Goldn website are stored on secure, reliable, cloud-based servers. These web servers process user data and deliver Goldn Product Builder functionality to our users.
Are my product ideas vulnerable to non-authorized access inside the Product Builder?
Protecting your product ideas and information is our highest priority. To protect your confidential content, the transmission of your data uses SSL and TLS Encryption. Sharing your Product Brief can only be initiated by you or members of your team. Two-factor authorization is used when sharing proprietary product briefs with outside parties. Learn more in the Share Brief user guide article.
Who can see my Product Brief?
The only people that can view your Product Brief are the Goldn account owner, account team members, and the vendors selected to access the brief online. The brief is shared via a secure link and expires after 14 days after sharing. If the vendor needs more time to review the brief, the account owner and team members could renew access.
How is my account data used?
Your account data may be used to provide you with recommendations from Goldn to suppliers and services that may meet your product requirements. Your product brief data points are never shared with members outside of your organization unless Goldn users directly share their Product Brief with an outside vendor.